For fastest response to technical inquiries or questions about your order please email customer service at firstname.lastname@example.org
. Include a phone number (and order number if applicable) with your correspondence. Most email is answered the same day.
We use Paypal for payment processing. Click the PayPal Button at Checkout to pay for your order. On the popup payment page you can use your PayPal account OR click the "Pay With Debit Or Credit Card" Link to use your Visa, Mastercard, AX or Discover. You do not need a PayPal account to use PayPal Checkout. All payment information is SSL encrypted for security. Order charges will appear on your bank card or PayPal statement as "Billiard Products".
All orders must be placed through our website with a minimum order total of $75 after any discount is applied. We do not accept orders by phone or mail. Your order receipt and shipping/tracking information will be emailed to you. Free chalk offer for a pool table felt cloth order is limited to one box (12pc) of cue chalk per delivery address. We reserve the right to limit order quantities or refuse an order at our discretion. Once you receive your order it is your responsibility to inspect the item(s) received and notify us immediately (within 5 days of order delivery) via email
if you feel any item is defective or shipped incorrectly. After 30 days no adjustments or corrections will be made unless a warranty provision applies.
We do not ship to Alaska, Hawaii, PO Boxs, Forwarding Companies or International addresses. For customer security, orders over $750 and/or shipped to an address other then your confirmed billing address are shipped signature required (no exceptions). Free shipping offer is limited to addresses in the lower 48 states. Orders are typically shipped within 2 business days of receipt of your order. We will determine the best shipping carrier for your order however most domestic orders ship thru UPS which gets delivery to you within 3-4 business days from shipment date. Note that Saturdays, Sundays and Holidays are not considered business days. Check the tracking information we email you for expected delivery date. Time of day and location of delivery (i.e. porch, back door, etc.) for delivery depends on when the delivery driver services your neighborhood and is beyond our control.
We offer a 30 Day Return Policy effective from order delivery date. We DO NOT accept returns on Keno Pool Game Boards and Special Order Pool Table Felt. An RMA (Return Authorization) is required for all returns.
If there is a defect or problem with your order or you need to return/exchange it please contact us immediately to obtain an RMA and return instructions. Requests for a return/exchange after 30 days from delivery will not be honored. A restocking fee of $15 applies to returns for credit or exchange for color or size of all pool table felt cloth as well as rubber cushion sets. For all other items the restocking fee is 10% of net purchase price. Shipping charges will apply for any item(s) returned for exchange. Any original shipping costs you paid, if any, regardless of product are not refundable. Returns must be unused, undamaged and in the same condition as shipped to you. No credit will be given for returned items that were used, cut, glued, stapled, marked, marred, stained, abused, contain animal hairs or were altered from the original shipping condition in any way. Original orders for 2 or more packages of precut pool table felt cloth are not returnable for credit but may be exchanged for color or size. Request an RMA here.
Credit for your return is normally processed within 2 business days of our receiving and successful inspection of the returned item(s).
All transaction data submitted to Pro Billiards is processed using an SSL Secure connection. Any personal information we collect is used solely to process your order. We do not sell or share your information for any reason unless required by court order.